General Terms.

GENERAL TERMS AND CONDITIONS OF RAZOR FX ONLINE STORE

GENERAL PROVISIONS

Definitions

For the purposes of these General Terms and Conditions, the capitalized names used in them have the following meanings:

"Supplier" is the company "Raskatas" EOOD, UIC: 203392793, with headquarters and address of management: Sofia, Str. Rojdestwo -7 MALL: Ivan Delev

"Customer" means any person visiting and using the Website, including for the purpose of purchasing goods through the Online Store.

"Retail site" means a store of the Provider with the trade name "RAZOR -STORE", located in Sofia, 77 Kumata Str., PK-1616, Boyana

"Website" means the website www.razor-fx.store

"Online Store" is the online store of the Provider, available on the Website.

“Sales contract” is a contract for sale of goods, concluded between the Supplier and the Client, in application of these General Terms and Conditions.

"Goods" or "Goods" are the goods or items offered by the Provider through the Online Store.

Subject

These General Terms and Conditions regulate the relations between the Provider "Raskatas " EOOD and its Clients when using the Website www.razor-fx.store and when purchasing goods through the Online Store, accessible through the Website.

By using the Website and / or sending an order for delivery of Goods through the Online Store, the Customer gives his consent to the application of these General Terms and Conditions in their entirety and confirms that he has read the General Terms and Conditions and undertakes to comply with them.

In connection with the above, we ASK any Customer who does not agree with the provisions of these General Terms and Conditions not to use the Website and the Online Store.

Amendments to the General Terms and Conditions

The Provider reserves the right to update and change these General Terms and Conditions from time to time. All changes and additions come into force from the moment of their publication on the Website, have no retroactive effect and will apply only to subsequent orders of Goods and / or subsequent visits to the Website.

The Client is obliged, before each order of Goods from the Online Store, to carefully read the current version of the General Terms and Conditions published on the Website.

protection of personal data

The provider is a personal data administrator registered under the Personal Data Protection Act. The Client's personal data when sending an order through the Online Store will be used only for the purposes of processing the order, to fulfill the relevant Sales Agreement and to notify of news or irregularities related to the Website and / or the Online Store. The personal data of the Client will not be disclosed to third parties or further processed in a way incompatible with these purposes, except in the cases provided for in a normative act.

Each Client has the right to access the personal data processed by the Provider, as well as to request correction of these data in accordance with the Personal Data Protection Act by sending a written application to the Provider at: Raskatas Production EOOD Sofia, AP Street Chekhov 70

Applicable law

The provisions of the legislation of the Republic of Bulgaria shall apply to all issues that are not regulated by these General Terms and Conditions.

All disputes related to the implementation and interpretation of these General Terms and Conditions and the Sales Agreement will be resolved by mutual agreement between the parties, and if such an agreement is not possible, the disputes will be referred to the competent court in Sofia.

USE OF THE WEBSITE

The content of the Website, including trademarks, logos and names, databases, images, graphics, texts, photographs, audio and video materials and all information published on the Website, including its graphic design, are the exclusive property and / or copyright of The Supplier or its partners / suppliers. Any use, copying, modification, imitation, reproduction or distribution of the content of the Website or its graphic design in any form without the express consent of the Provider is prohibited and will be considered an infringement of the intellectual property rights of the Provider and / or its partners / suppliers.

The Provider reserves the right to change the Website and the Online Store at any time in connection with the maintenance, development and / or improvement of their quality and content. The Provider may, at its own discretion, publish electronic links to other sites and advertising banners of any kind, subject to applicable law.

Right of use

The Customer may view and use the Website, the online sales platform of the Online Store and their content for personal use only.

The Client is not entitled to use the Website in any way that may cause damage to the Website, hinder, mislead or violate the rights of other Customers or visitors to the Website, to modify or remove all or part of the content of the Website. or otherwise damage or adversely affect the operation and accessibility of the Website.

The Client has no right to circumvent the technical protection measures of the Website, to use the Website or its content for the distribution of computer viruses, Trojans, spyware or other malicious software, as well as to perform any illegal actions.

The Customer is also not allowed to use automated systems to download any information from the Website, to intentionally overload the Online Store with fictitious requests or other information (flood) or without the express permission of the Provider to use snapshots (screenshots). on the Website.

Related websites

The Website may contain links to other websites. The provider does not control in any way and is not responsible for the content and accuracy of the information contained in these other websites. For illegal, inaccurate or incomplete content, as well as for damages caused by the use or non-use of these websites, only the owner of the respective website is responsible.

Accessibility. Limitation of liability

The Provider does not guarantee uninterrupted availability of the Website and the Online Store. The Provider may at any time, temporarily or permanently, change or discontinue all or part of the Website and the Online Store in order to perform technical support and / or improvements and / or changes. The Provider and its employees shall not be liable for any losses, damages, damages or expenses caused by interruptions, termination of use or inaccuracy of the content of the Website, unless they are the result of culpable actions by the Provider.

The Provider is not responsible for the compatibility of the Website and / or the Online Store with the technical means of the Buyer.

USE OF THE ONLINE STORE. SALES OF GOODS

The online store provides the Customer with the opportunity to submit an electronic (online) order for the purchase of a specific Product, which will be delivered by courier to the address specified by the Customer. The specific terms and conditions for concluding a Contract for the sale of such Goods through the Online Store are described in this Chapter III of the General Terms and Conditions.

Client registration

In order to use the Online Store, the Customer must be registered on the Website. Registration is free and voluntary and is done by filling in the fields of the registration form provided on the Website. All fields marked with an asterisk (*) are required. When placing at least one order, a user profile is automatically created for the Client, which is available at any time and allows the Client to track his active orders.

Upon registration, the Client is obliged to enter up-to-date and accurate data about his identity, address and contacts. The Provider is not responsible for non-fulfillment of any order made by the Client, in case the data entered during the registration of the Client are out of date, incomplete or inaccurate.

The client has the right to change the data registered by him. The change of data does not affect orders in the process of execution, which have already been confirmed by the Provider and which will be executed according to the data valid on the date of confirmation of the order.

The Client is solely responsible for maintaining the confidentiality of his username and password for access to the Website. All statements and orders made by any person through the Client's account will be considered made by the Client.

Description of the goods. Availability

A description of the main characteristics of each Product according to its type, together with photo material, is available on the relevant page of the Website for presentation of the specific Product.

The Supplier strives to keep up-to-date information on the Goods and their availability. However, in individual isolated cases, such as several consecutive or simultaneous orders of the same Product from different Customers, it is possible that the quantities of a particular Product may be exhausted and this is not yet reflected in the Website. The Customer will be promptly notified by the Supplier in the presence of such a circumstance to the phone number or e-mail address specified by him, and if possible he will be offered alternative items or another delivery date. In no case shall the Supplier be liable for damages or lost profits caused by the exhaustion of the quantities of a certain Goods.

Prices of Goods. Method of payment

The unit prices of the Goods are indicated on the Website, on the page of the Website for presentation of the specific Goods. All prices are in Bulgarian levs, VAT included and, unless otherwise expressly provided, include the value of the packaging of the respective Goods.

In the cases when a certain Goods has a reduced price, along with the regular unit price of the Goods on the Website, its reduced price shall also be indicated.

The Supplier has the right to change the prices of the Goods at any time and without notifying the Customers. For the avoidance of doubt, the Customer is obliged to pay only the price of the Goods ordered by him, which was current at the time of placing the order.

The final price due by the Client for each order includes the price of the ordered Goods and the costs for their delivery with VAT according to the price list of the courier company indicated on the Website. Delivery costs are borne by the Customer. If the total price of the ordered Goods exceeds a certain amount, explicitly stated on the Website, the delivery costs are borne by the Supplier.

The final price due by the Client is paid under the conditions of cash on delivery - in cash to the courier upon receipt of the shipment with the ordered Goods.

Order of Goods. Concluding a sales contract

The order of the Goods is made by choosing the type, quantity, color and other options available on the Website and by filling in the relevant registration form on the Website.

When filling in the registration form, the Client is obliged to indicate up-to-date and complete information, allowing the establishment of feedback by the Provider and proper delivery. The indication of inaccurate or incomplete information makes the order invalid and non-binding for the Supplier.

The order is considered made by clicking on the "Order" button by the Client. By completing the order in this way, the Client confirms that he has already read these Terms and Conditions and the information he needs to enter into the Sales Agreement, and that he agrees to be bound by the Sales Agreement.

The Provider confirms the order by sending an e-mail to the e-mail address specified by the Customer. The Supplier has the right to refuse to fulfill an order in case the ordered Goods are not available.

With the confirmation of the order by the Supplier it is considered that the Sales Contract has been concluded and binds the Supplier and the Client in the sense of the Bulgarian legislation.

In case of a typographical error in the price indicated on the Website or in the description of the ordered Goods, the Customer will be notified by phone within one working day after receipt of the order, which will have the opportunity to cancel the order.

Stock delivery

The Goods ordered by the Client and confirmed by the Supplier are delivered by courier to the address indicated in the order and in a package suitable for their type. Deliveries are made only on the territory of the Republic of Bulgaria.

Delivery is usually made within 7 (seven) working days from the date of confirmation of the order, during working hours and in the period from 09:00 to 18:00. The delivery time may be extended due to circumstances beyond the Supplier's control.

In case the Customer is not found at the address indicated in the order, or access and conditions for delivery of the Goods are not provided, the rules of the courier company for leaving a delivery notice apply. If the Customer does not contact the courier company within the specified period, the Sales Agreement is terminated automatically and the Goods are returned to the Supplier. The courier costs for delivery to the address indicated in the order and back to the Commercial Site are at the expense of the Client and the Client is obliged to pay them to the Provider within 5 (five) working days from the date of sending an electronic (email) notification from The Provider to the Client to the bank account of the Provider, specified in the notification.

In case the Customer wishes to redirect the shipment of the Goods to another date and to another address than the address specified in the confirmed order, the Customer should pay the additional delivery costs according to the courier company's tariff.

The risk of loss or damage of the Goods passes to the Customer at the moment when the Customer or the third party indicated by him (recipient of the goods) accepts the Goods from the courier.

Right of withdrawal

The Customer has the right to exercise his right of withdrawal under the Consumer Protection Act and to return the delivered Goods without stating a reason and without paying compensation or contractual penalty. The right of withdrawal is exercised by the Client in compliance with the following conditions:

The period in which the refusal should be made is 14 (fourteen) days from the date of delivery of the Goods.

Prior to the expiration of the above term, the Customer shall notify the Supplier of its decision to withdraw from the Sales Agreement in writing, such as:

Right of withdrawal

The period in which the refusal should be made is 14 (fourteen) days from the date of delivery of the Goods.

Prior to the expiration of the above term, the Customer shall notify the Supplier of its decision to withdraw from the Sales Agreement in writing, such as:

fill in and use the standard form provided to the Customer together with the delivered Goods;

send a statement of refusal by e-mail to: store@razor-fx.com, explicitly stating your name, address, telephone number, e-mail address, as well as the bank account and account holder to which the Supplier should refund the price paid for the Goods.

The Provider sends to the Client a confirmation of receipt of the refusal without undue delay, to the e-mail address specified by the Client.

The Customer should return to the Supplier the Goods in respect of which he exercises his right of withdrawal, together with the issued receipt or invoice and the completed standard form. If the right of withdrawal is exercised by means of a statement by the Client sent by e-mail, the Client is obliged to return the Goods, together with the issued receipt or invoice, no later than 14 (fourteen) days from the date of the statement.

The goods should be returned to the Commercial Site in person or sent by courier to Raskatas Production EOOD Sofia, AP Str. Chekhov 70. The costs for the return of the Goods are at the expense of the Client.

The goods should be returned in the condition in which they were delivered to the Customer, in their original packaging, without being soiled, damaged or used beyond what is necessary to establish their nature, characteristics and good functioning. Goods that do not meet these conditions are not accepted.

Upon fulfillment of the above conditions, the Supplier will refund to the Client the price of the returned Goods within 14 (fourteen) days from the date of notification of withdrawal from the Sales Agreement, to the bank account specified by the Client. The Supplier has the right to postpone the refund until the date of receipt of the returned Goods.

Under the above conditions, instead of withdrawing from the Sales Agreement, the Customer has the right to request replacement of the Goods with other Goods offered through the Online Store. Any difference in the prices of the returned Goods and the Goods with which they are exchanged is paid by the Customer under the terms of cash on delivery or refunded by the Supplier to the bank account specified by the Customer, depending on the case.

Restrictions on the right of withdrawal

Pursuant to Art. 57 in connection with Art. 47, para. 1, item 11 of the Consumer Protection Act, the Customer has no right to refuse for the merged types of Goods offered through the Online Store:

sealed Goods that are unsealed after delivery and cannot be returned due to reasons related to hygiene or health protection, incl. cosmetics, etc.

Goods which, by their nature, may deteriorate or have a short shelf life;

sealed sound recordings or video recordings that are printed out after delivery;

newspapers, periodicals or magazines;

Goods made to order of the Client or according to the individual requirements of the Client.

Warranty. Right to claim

In case of non-compliance of the purchased Goods with the Sales Contract, the Customer has the right to use the legal guarantee provided for in the Consumer Protection Act.

Complaints are filed:

on the spot in the Commercial site, at the address: 77 Kumata Str., 1616 Boyana quarter - Sofia within the working hours.

by courier addressed to Raskatas EOOD 77 Kumata Str., 1616 Boyana quarter - Sofia In this case the costs for shipment of the Goods are at the expense of the client.

Upon filing a complaint, the Customer is obliged to fill in the standard form provided to him upon delivery of the Goods and to deliver it to the Commercial Site or to send it by courier to the Commercial Site (depending on the case) together with the defective / non-compliant Goods and the cash register. a note or invoice for its purchase.

Substantiated claims are satisfied within 1 (one) month from the date of their submission, in one of the following two ways:

replacement of the Goods with a new one; or

repair of the Goods;

In case replacement or repair of the Goods is not possible due to the nature of the Goods or if the Customer is not satisfied with the resolution of the complaint, the Customer may request cancellation of the Contract for sale and refund of the price paid by him. The price is refunded within 14 (fourteen) days from the date of receipt of the Client's request for cancellation of the Sales Agreement, to the bank account specified by the Client, but not earlier than the date of return of the defective// non - conforming Goods of the Supplier.

The warranty is not valid and the Supplier is not responsible for discrepancies / defects in case:

The Customer has used or stored the Goods improperly, in bad faith or improperly;

The goods have been cleaned or serviced incorrectly or with unsuitable or damaging materials or cleaning products;

The Goods are subjected to weight, temperature or humidity outside the stipulated in the instructions / instructions for its use and outside the usual conditions for such goods storage, maintenance and operation;

When the Goods are sold at a discount precisely due to the defect / non-conformity indicated in the complaint.

In addition to the statutory warranty, some of the Goods may have a commercial warranty attached to them. If the terms of the commercial guarantee are more favorable for the Client than those of the legal guarantee, the commercial guarantee will be applied.

WE WANT TO ASSURE ALL OUR CUSTOMERS THAT OUR TEAM IS READY TO ANSWER ANY QUESTIONS RELATING TO THE USE OF THE WEBSITE AND THE PURCHASE OF GOODS THROUGH THE ONLINE STORE. Detailed information on how to contact us is available on the Website.